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Customer Care

At First Born all pieces are Made To Order and Hand Made especially for you. We take great pride in our reputation for quality we are happy to provide you with a refund or exchange where goods:

Are faulty.
Are returned to us within 7 days of delivery.
Are returned in original condition (unworn, unwashed, and still have the original tags attached).
Are accompanied with proof of purchase.
We do not accept refunds for Change of Mind.
Please emial customercare@firstborn.net.au if you require a refund.
All our luxurious knits are Hand Knitted therefore take days to make. Please allow 2- 3 weeks for delivery from the time of order. 
Sizing Chart